Frequently Asked Questions
General Questions
What is Talezy?
Talezy creates personalized children's books using AI technology. Each book features your child as the main character in a unique story tailored to teach important life lessons and values you choose.
How does Talezy work?
Simply follow our easy process:
- Choose an occasion for your story
- Provide details about your child (name, age, appearance)
- Add a personal dedication
- Preview your story and generate illustrations
- Order your custom book
Our AI creates a unique story and illustrations featuring your child as the hero!
What age range are these books suitable for?
Our books are designed for children ages 0-8. The story complexity and language are automatically adjusted based on the age you provide during book creation.
Book Creation
Can I preview my book before ordering?
Yes! After creating your story, you can preview the first 5 pages of your book. You'll need to sign in to see illustrations, and the complete 20-page book is available after purchase.
How many pages are in each book?
Each personalized book contains approximately 20-24 pages, including the cover, dedication page, story pages with illustrations, and back cover.
Can I create books for multiple children?
Absolutely! You can create unique books for each of your children. Each book is individually crafted with their specific details and interests.
Ordering and Pricing
How much does a personalized book cost?
View our current pricing on the homepage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe.
Is my payment information secure?
Yes! We use industry-standard SSL encryption and process all payments through Stripe, a PCI-compliant payment processor. We never store your credit card information on our servers.
Shipping and Delivery
How long does it take to receive my book?
Production takes 6-10 business days, plus shipping time. We currently offer Standard Shipping at $5.95 (5-7 business days) within the United States.
Do you ship internationally?
We currently ship within the United States only. For complete shipping information, rates, and delivery times, please see our Shipping Policy.
Can I track my order?
Yes! Once your book ships, you'll receive an email with tracking information. You can also check your order status anytime by logging into your account.
Account and Privacy
Do I need an account to create a book?
No account is required to create and preview your story text. However, you'll need to sign in with your email to generate illustrations. An account is created automatically when you sign in, allowing you to track orders and access your book library.
How do you protect my child's information?
We take privacy seriously. All personal information is encrypted and stored securely. We never share your child's information with third parties. See our Privacy Policy for full details.
Can I delete my account?
Yes, you can delete your account at any time by contacting our support team. Please note that this will remove access to your order history and book library.
Returns and Support
What is your return policy?
We want you to love your personalized book! If you're not satisfied, contact us within 30 days of delivery. See our Return Policy for complete details.
What if my book arrives damaged?
If your book arrives damaged, please contact us immediately with photos of the damage and your order number. We'll arrange for a replacement to be sent at no additional cost.
How can I contact customer support?
Email us at support@talezy.ai or visit our Contact Us page. We typically respond within 24 hours during business days.
Technical Questions
What browsers do you support?
Talezy works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience.
Can I use Talezy on my mobile device?
Yes! Our website is fully responsive and works on smartphones and tablets. You can create and order books from any device.
Why is my book taking longer to generate?
Story and illustration generation typically takes a few minutes. During peak times, it may take slightly longer. If you experience issues, please try refreshing the page or contact our support team.
Still have questions?
Contact our support team and we'll be happy to help!