Contact Us
We're here to help! Whether you have questions about creating your personalized book, need assistance with an order, or just want to share feedback, we'd love to hear from you.
Email Support
For general inquiries and support:
support@talezy.aiWe typically respond within 24 hours
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday - Sunday: Closed
Emails received outside business hours will be responded to on the next business day
Quick Links
Before You Contact Us
You might find instant answers here:
Contact Us About
Order Issues
- Order status and tracking
- Shipping delays or problems
- Damaged or incorrect books
- Payment and billing questions
Book Creation
- Story generation issues
- Illustration problems
- Customization questions
- Technical difficulties
Business Inquiries
- Bulk orders and discounts
- Partnership opportunities
- Media and press inquiries
- Corporate gifts
Other
- Product feedback and suggestions
- Privacy concerns
- Account management
- General questions
Tips for Contacting Support
To help us assist you quickly, please include:
- Your order number (if applicable)
- The email address associated with your account
- A clear description of your issue or question
- Any relevant screenshots or photos
Ready to create magical stories for your child?
Start Creating Your Book